Messaging Your Therapist

The mobile app provides you with a direct connection to your therapist. This is a great way to let your therapist know if you are having difficulty completing an exercise or are experiencing any pain/discomfort when performing an exercise. You can also message your therapist with general questions about your care plan unrelated to a specific exercise. Your therapist is able to respond to your messages directly. These messages are completely secure and HIPAA compliant.

Exercise Feedback

  1. While viewing any exercise, switch to the Feedback tab.
  2. Enter the desired message in the “How was this exercise?” field.
  3. Press Submit Feedback.

General Questions

To submit/respond to general questions or to view your therapist’s responses to Feedback:

  1. From anywhere in the app, press the message icon in the top-right corner. 

New Conversation

  1. To start a new conversation with your therapist, select New Conversation.
  2. Next, indicate which member of your care team should receive the message.
  3. Type your message in the provided textbox and press the arrow icon to submit.

Existing Conversation

  1. Select the desired message thread from the list.            
  2. All messages between you and your therapist, including Feedback on exercises, will be displayed. Messages from you are right-aligned with a gray background while messages sent by your care team will be left-aligned with a white background.
  3. Type your message in the provided textbox and press the arrow icon to submit.